---
title: Do my customers receive a booking confirmation email?
description: All people booking an activity at your club will receive 2 confirmation emails.
---

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# Do my customers receive a booking confirmation email?

## All people booking an activity at your club will receive 2 confirmation emails.

The first confirmation email is received at the time of booking. 

The second confirmation email comes as a reminder 2 hours before the start of the reservation. 

 

Paying option: you can activate the SMS confirmation  (SMS unit price: 10 cents)

 

**IN CASE OF CANCELLATION ?**

If your client cancels, you will receive a reservation cancellation email and the reservation will no longer appear in your calendar. 

On his side, the customer will receive a refund according to your management conditions and an email will be sent to him to inform him of the cancellation of his reservation. 

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